Book

Cloud Service Management is an extensive manual that explores the fundamental ideas and techniques necessary for the proper administration of cloud computing services in the contemporary IT environment. It begins by elucidating core ideas, including the cloud ecosystem, key attributes of cloud computing, and the principles of IT service management. The book thereafter discusses comprehensive analyses of cloud service types (IaaS, PaaS, SaaS), deployment patterns (public, private, hybrid), and the differing service viewpoints among consumers, providers, and businesses. It brings home the importance of strategic planning via subjects such as cloud strategy frameworks, policy formulation, risk management, capacity planning, and demand management, which are essential for effective cloud adoption. The book further examines the operational facets of cloud service management, including the service lifecycle, architecture, benchmarking, migration techniques, and the management of legacy systems. It elucidates cloud service economics by delineating several pricing structures, including freemium, subscription-based, and pay-per-use, while also addressing procurement methods and the transition from CapEx to OpEx. Governance and value evaluation are important parts, which include guidelines for managing cloud services, ways to assess risks, and tools like the Balanced Scorecard and Total Cost of Ownership (TCO) to measure service performance and business value. This book is a helpful resource for IT professionals, service managers, and decision-makers seeking to enhance cloud service delivery and match it with company objectives.